A Practical Guide for Startups and Enterprises Introduction: AI Chatbots Are Becoming Core Product Experiences Not long ago, chatbots were mostly used for one thing: customer support. They answered simple questions, handled basic requests, and helped reduce the workload of support teams. But today, that role is rapidly evolving. AI chatbots are no longer just […]
Month: March 2026
AI Chatbots Are Not Just Customer Support Anymore
AI Chatbots Are Not Just Customer Support Anymore: How Businesses Use AI Chatbots Today For years, chatbots had a very specific role in digital products. Customer support. They answered simple questions like: “Where is my order?” “What are your business hours?” “How do I reset my password?” Most of these chatbots were rule-based systems with […]